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Posts Tagged ‘leaders’

Can Gen AI Redefine the Skills That Drive Associations Forward?

By Dr. Gleb Tsipursky | May 8, 2025 | 0
Can Gen AI

How can Gen AI transform associations? By automating routine tasks, it frees up staff and volunteers to focus on strategic, human-centered work that drives member value and industry impact.

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Why Most Companies Fail at RTO

By Dr. Gleb Tsipursky | May 2, 2025 | 0
Why RTO Fails

RTO works only when there’s a clear why. Purpose-driven office time—like for team building or key project moments—makes the return worthwhile. Without it, RTO feels pointless.

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Recession Warning Accelerates Association AI Adoption

By Dr. Gleb Tsipursky | April 24, 2025 | 0
Association AI Adoption

Association AI Adoption is accelerating as leaders face rising costs and shrinking revenues—generative AI now powers smarter member service, leaner operations, and volunteer support without sacrificing mission or staff.

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Gen AI Gave Us Time to Think Bigger in Customer Support

By Dr. Gleb Tsipursky | April 18, 2025 | 0
Gen AI Let Us Rethink Customer Support

Ultimately, AI enables Ivanti’s support team to operate more strategically. By removing busywork, it creates space for innovation, deeper customer engagement, and long-term value.

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A Four-Pronged Gen AI Strategy

By Dr. Gleb Tsipursky | April 16, 2025 | 0
Gen AI Strategy

Experian’s Gen AI strategy is structured around four pillars: Products, Productivity, Platform and Governance, and Education and Adoption.

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I Pushed Gen AI Out to Our Managers

By Dr. Gleb Tsipursky | April 11, 2025 | 0
Pushed Gen AI to Managers

Brennan emphasizes that AI is a support tool, not a substitute for judgment. Managers are taught to verify outputs and ensure their voice and intent come through.

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What We Did When Employees Were Displaced by Gen AI

By Dr. Gleb Tsipursky | April 7, 2025 | 0
Organizational actions taken after AI-related job losses

A core principle was to treat AI tools like new hires—evaluated, supervised, and trained—emphasizing oversight and accountability in their deployment.

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Gen AI Helps Our Staff Delight Our Clients

By Dr. Gleb Tsipursky | April 2, 2025 | 0
Generative AI in customer experience

AI tools are used to personalize experiences—like remembering resident preferences and milestones—empowering staff to deliver thoughtful, human-centric service.

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Gen AI Outperformed Our Expectations

By Dr. Gleb Tsipursky | March 31, 2025 | 0
Gen AI

Every AI deployment undergoes rigorous legal, privacy, and information security reviews, especially in regulated domains like healthcare (HIPAA compliance).

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Intentional Design Is the Future of Distributed Work

By Dr. Gleb Tsipursky | March 26, 2025 | 0
Intentional design in distributed work

Intentional design is the key to thriving in distributed work—organizations must proactively shape communication, connection, and leadership systems to unlock flexibility’s benefits while addressing its challenges with clarity, empathy, and purpose.

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