Posts Tagged ‘leaders’
Can Gen AI Redefine the Skills That Drive Associations Forward?
How can Gen AI transform associations? By automating routine tasks, it frees up staff and volunteers to focus on strategic, human-centered work that drives member value and industry impact.
Read MoreUsing AI to Automate Tasks Employees Don’t Want to Do
AI isn’t here to take jobs — it’s here to take the worst parts of them.
Read MoreWhy Most Companies Fail at RTO
RTO works only when there’s a clear why. Purpose-driven office time—like for team building or key project moments—makes the return worthwhile. Without it, RTO feels pointless.
Read MoreRecession Warning Accelerates Association AI Adoption
Association AI Adoption is accelerating as leaders face rising costs and shrinking revenues—generative AI now powers smarter member service, leaner operations, and volunteer support without sacrificing mission or staff.
Read MoreGen AI Gave Us Time to Think Bigger in Customer Support
Ultimately, AI enables Ivanti’s support team to operate more strategically. By removing busywork, it creates space for innovation, deeper customer engagement, and long-term value.
Read MoreA Four-Pronged Gen AI Strategy
Experian’s Gen AI strategy is structured around four pillars: Products, Productivity, Platform and Governance, and Education and Adoption.
Read MoreI Pushed Gen AI Out to Our Managers
Brennan emphasizes that AI is a support tool, not a substitute for judgment. Managers are taught to verify outputs and ensure their voice and intent come through.
Read MoreWhat We Did When Employees Were Displaced by Gen AI
A core principle was to treat AI tools like new hires—evaluated, supervised, and trained—emphasizing oversight and accountability in their deployment.
Read MoreGen AI Helps Our Staff Delight Our Clients
AI tools are used to personalize experiences—like remembering resident preferences and milestones—empowering staff to deliver thoughtful, human-centric service.
Read MoreGen AI Outperformed Our Expectations
Every AI deployment undergoes rigorous legal, privacy, and information security reviews, especially in regulated domains like healthcare (HIPAA compliance).
Read More