How to Deal With Colleagues in Denial (Video and Podcast)

Denial

To get colleagues in denial to believe the truth, use EGRIP: 1) discover their emotions; 2) then their goals; 3) build up rapport; 4) provide info to change their mind; 5) offer positive reinforcement for them updating their beliefs. That’s the key take-away message of this episode of the Wise Decision Maker Show, which describes how to deal with colleagues in denial.

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