How to Deal With Colleagues in Denial (Video and Podcast)

Denial

To get colleagues in denial to believe the truth, use EGRIP: 1) discover their emotions; 2) then their goals; 3) build up rapport; 4) provide info to change their mind; 5) offer positive reinforcement for them updating their beliefs. That’s the key take-away message of this episode of the Wise Decision Maker Show, which describes how to deal with colleagues in denial.

Read More

Are You Missing Vital Information Due to the MUM Effect? (Video and Podcast)

MUM Effect

Company cultures and top leaders may unconsciously penalize subordinates who bring them bad news. This dangerous judgment error is called the MUM effect and it creates an atmosphere of secrecy that leads successful companies to stagnate and deteriorate. That’s the key take-away message of this episode of the Wise Decision Maker Show, which describes the danger of missing vital information due to the MUM Effect.

Read More